Get the Help You Need, Fast and Reliably
At StackPoint Technologies, our support model is designed for speed, efficiency, and minimal disruption. Whether you need immediate assistance with a network outage or require field support for an infrastructure issue, we’re here 24/7 to ensure your critical systems stay operational.
Managed IT Services Support (MSP Clients)
For our Managed IT clients (Medical, Dental, and Small Business), we provide proactive monitoring and comprehensive support to address issues before they impact your business.
How to Request IT Support
| Method | Description | Best For |
| Client Portal | Log in to your dedicated portal to open a new ticket, check the status of existing requests, and review service history. | Non-urgent requests, checking ticket status, and documentation. |
| Send an email to our dedicated support address. A ticket will be automatically generated and routed to the appropriate technician. | Standard support requests and non-urgent issues. | |
| Phone (24/7 Critical Support) | Call our dedicated helpdesk number for immediate assistance. Our technicians are available around the clock for all critical system failures or emergencies. | Urgent issues, outages, security alerts, and system down scenarios. |
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| Dedicated Helpdesk Number: | [Insert 24/7 Support Phone Number Here] |
| Support Email: | [Insert Support Email Address Here, e.g., helpdesk@stackpointtech.com] |
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Telecommunications & Infrastructure Field Support
For clients requiring field services, infrastructure maintenance, or emergency telecom repairs (fiber, coax, towers, head-ends), our Hands & Eyes Field Services team is ready for dispatch.
| Service Type | Contact Method | Availability |
| Emergency Field Dispatch | Call our dedicated Infrastructure Support Line: [Insert Telecom Field Support Phone Number] | 24/7 Emergency Response for critical network failures, fiber cuts, or tower issues. |
| Scheduled Maintenance & Testing | Contact your dedicated Project Manager or email our Field Services Desk. | Scheduled during business hours or pre-arranged maintenance windows. |
| Splicing & Remediation Testing | Contact our Field Services Desk. | Scheduled based on project scope and urgency. |
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Note on Service Level Agreements (SLAs)
Response times and service guarantees for all Managed IT and Telecommunications work are governed by the specific Service Level Agreement (SLA) or Statement of Work (SOW) executed between StackPoint Technologies and your organization.
General Inquiries and New Projects
If you are a prospective client or have a general question about a new project, please use the main contact form or phone number listed on our Contact page.